FAQ

1. Do you ship internationally?

Yes! We ship worldwide. Delivery times vary depending on your location.
You can check our Shipping Policy for more details.

2. How long does delivery take?

Delivery times depend on your region:

Europe: 5–12 business days
Africa: 7–15 business days
North America: 7–14 business days
Asia: 7–18 business days

Please note that customs delays may occur.

3. How much is shipping?

Shipping costs are calculated at checkout based on your location and the weight of your order.

4. How can I track my order?

Once your order is shipped, we send a tracking number to your email.

5. What should I do if I receive a damaged or defective item?

Contact us immediately at baldeuh@outlook.fr with a photo or video of the issue.
We will replace or refund the item according to our Refund Policy.

6. Can I return a product?

Yes. You have 30 days to request a return after receiving your item.
Items must be unused, in original packaging, and include proof of purchase.

7. How do I request a return?

Send us an email at baldeuh@outlook.fr.
We will provide return instructions and a return label if your request is approved.

8. Are there items that cannot be returned?

Yes, we do not accept returns for:

Perishable goods
Customized or personalized items
Personal care items
Dangerous or flammable products
Sale items
Gift cards

9. How long does it take to receive a refund?

Once approved, refunds are processed within 10 business days to your original payment method.
Your bank may take additional time to display it.

10. What payment methods do you accept?

We accept major credit cards, debit cards, mobile payment systems, and secure checkout options available on Shopify.

11. Can I change or cancel my order?

If your order has not been shipped yet, contact us urgently at baldeuh@outlook.fr.
Once shipped, we cannot modify or cancel the order.

12. Do you offer warranties on your products?

Yes. All our products come with a quality guarantee.
If there is any issue, contact us and we will assist you.

13. How can I contact customer support?

You can reach us anytime at:
📧 baldeuh@outlook.fr
We respond within 24–72 hours.